Intern - IT Support

Key Responsibilities

Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance
Documentation: Create or update technical manuals, user guides, and IT knowledge base articles
IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations
Inventory Management: Conduct audits of hardware and software assets
IT Helpdesk/Support: Focus on end-user support and hardware repair
Systems Administration: Focus on server, and network management
Software Development/QA: Focus on coding, debugging, and testing
Reporting: Prepare the BAU IT operation related reports

Person Specifications

Education: Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program
Technical Knowledge: Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
Skills: Strong troubleshooting, analytical, and communication skills
Tools: Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus

See also