Intern, QA Compliance & Process Documentation (Customer Experience)
Summary
Assists in preparing audit-ready documentation, updating Standard Operating Procedures (SOPs), and ensuring business processes are clearly documented; supports internal audits and standardizes documentation formats.
ABOUT US
As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.
#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here:
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
- Assist in preparing, organising, and maintaining audit-ready documentation
- Support the development and updating of Standard Operating Procedures (SOPs)
- Ensure business processes are clearly documented, structured, and consistently maintained
- Identify gaps, missing records, or inconsistencies in documentation
- Coordinate with internal teams to gather required supporting evidence and information
- Maintain proper version control and accuracy of all process documentation
- Support internal audit preparation activities and documentation checks
- Help standardise templates and documentation formats across teams
- Convert unstructured workflows into clear, step-by-step process documents
Qualifications :
These are minimum-requirement skills and a ‘must-have’ for the role :
- Strong analytical thinking and ability to work with structured information
- High attention to detail and accuracy in documentation
- Ability to work independently under pressure and meet tight deadlines
- Strong organisational and time management skills
- Excellent written communication skills
- Comfortable handling large volumes of information and documentation
- Ability to stay consistent with repetitive but critical documentation work
- Proactive mindset with strong problem-solving ability
At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!