Intern, Service Desk Engineer
Posted Updated
We’re hiring IT Service Desk Engineer Interns to join our support team and gain real-world experience in IT operations and customer service. This internship offers hands-on exposure to user support, account administration, incident management, and technical troubleshooting in a dynamic environment.
Key Responsibilities
- Respond to service requests via phone, email, or ticketing system.
- Provide first-level support for hardware, software, network, and access issues.
- Assist with accounts: setup, password resets, and system access controls.
- Document incidents and resolutions accurately in ITSM tools.
- Support IMAC requests: system installations, moves, adds, and changes.
- Escalate issues to relevant technical teams when needed.
Requirements
- Passion for IT and service delivery.
- Strong communication and problem-solving skills.
- Basic IT knowledge: systems, networks, and user account management.
- Commitment: 5.5 days, minimum 6 months. Immediate availability is welcomed.
What You’ll Gain
- Valuable IT support experience in a professional environment.
- Development of technical troubleshooting skills and customer service abilities.
- Exposure to incident management and IT operations best practices.