Intern – Supply Chain Technology

JOB PURPOSE

The Intern – Supply Chain Technology will support the team in maintaining systems, assisting with technical projects, and providing basic technical support to internal teams. This role will give exposure to system integration, testing, and working with vendors, airlines, insurance companies, and clients under the guidance of senior staff.

JOB RESPONSIBILITIES

1. OPERATIONAL & EXECUTION

• Assist in managing aviation and tourism systems (e.g., ticketing systems, airline B2B portals, GDSs such as Sabre, Amadeus, TravelPort, and OBTs such as Swift, Plover).

• Help with system testing (UAT, QAT) and basic troubleshooting.

2. TASK & TIME MANAGEMENT

• Organize daily tasks as assigned by the supervisor.

• Provide progress updates and flag potential delays early.

3. PROJECT MANAGEMENT & CLIENT IMPLEMENTATION

• Assist in system implementation by helping configure components, test functionalities, and ensure basic integration.

• Support client onboarding activities such as account setup, access configuration, and initial troubleshooting

• Help gather and document system requirements from internal teams.

• Participate in testing, data entry, and documentation during solution deployment.

• Assist in preparing and updating training materials and user guides

4. VENDOR & SUPPLIER MANAGEMENT

• Coordinate with vendors under supervision to follow up on technical matters.

• Maintain good communication to ensure smooth task completion.

5.PERFORMANCE MONITORING & REPORTING

• Help monitor system performance and compile basic reports for the team.

6. CLIENT & STAKEHOLDER MANAGEMENT

• Provide basic first-level technical assistance to internal users.

• Collaborate with team members to align with client or project needs.

7. EVENT & CAMPAIGN SUPPORT & EXECUTION

• Assist in technical setup for events, trade shows, and travel fairs (e.g. MATTA Fair).

• Support the team in resolving on-site technical challenges.

8. USER TRAINING ASSISTANCE

• Support training sessions by helping users with simple hands-on tasks.

• Maintain and share training materials.

9. ADMINISTRATIVE & MISCELLANEOUS TASKS

• Keep accurate records of tasks, issues, and processes.

• Ensure adherence to SOPs and confidentiality policies.

• Perform other duties as assigned by the supervisor.

JOB SPECIFICATION

• Diploma or/ and bachelor’s degree in computer science or related field is preferred.
• KBasic knowledge of computer systems, databases, or related technologies (certifications will be an advantage).
• Familiarity with tools such as Jira, Trello, ClickUp, or Asana is a plus.
• Basic skills in using Microsoft Office and other software applications (experience with GDS is an advantage).
• Good attention to detail and accuracy in work.
• Willingness to learn project coordination and system implementation tasks.
• Ability to work well in a team and follow instructions from supervisors.
• Strong communication skills in English, both written and verbal.
• Customer-focused mindset with a positive attitude.
• Problem-solving mindset and eagerness to take on challenges.