Internal Account Manager - Gas/Heating in Leeds, United Kingdom

Internal Account Manager

Location: Leeds office

Employment Type: Full-time

We are currently working with a leading provider of tech services to the gas/heating industry, to recruit an Internal Account Manager based out of the Leeds office

The Role

This is a relationship-led, commercially focused account management role.

You'll spend a significant amount of your time on the phone, building relationships with engineers and other customers

This isn't a high-volume call-centre role. We want someone who can have genuine commercial conversations, build trust and influence people.

What You'll Do

Identify opportunities to overcome objections and remove barriers to engagement.

Explain relevant work opportunities and the benefits of remaining active on the platform.

Encourage engineers to update their availability, skills and coverage areas where appropriate.

Follow up consistently until an engineer is successfully reactivated.

Continue managing the relationship after reactivation to encourage repeat usage.

Build relationships

Become a trusted point of contact for your engineer portfolio.

Develop strong relationships with engineers and understand their individual businesses.

Take the time to understand what motivates each engineer and what type of work they are looking for.

Provide a consistently professional and positive experience.

Listen to feedback and identify recurring issues affecting engineer engagement.

Work with internal teams to resolve problems quickly.

Drive commercial results

Own your engineer reactivation pipeline.

Work towards agreed activity, conversion and reactivation targets.

Prioritise your time based on engineer potential and likelihood of reactivation.

Monitor engagement following reactivation and identify opportunities to increase repeat usage.

Maintain accurate CRM records and ensure all follow-ups are completed.

Analyse your own performance and continually look for ways to improve conversion.

Test different messaging and approaches to understand what gets engineers back onto the platform.

Collaborate with Operations, Sales, Customer Service and other internal teams.

Share engineer feedback and insights with the wider business.

Highlight opportunities to improve the engineer experience.

Who We're Looking For

We're looking for someone who is confident, commercially minded, personable and persistent....