Internal Communications & Engagement Manager, SEO, Perm, Liverpool
Description
- Job grade: Senior Executive Officer
- Contract type: Permanent
- Business area: CC - Communications and Policy
- Type of role: Communications / Marketing, Other
- Working pattern: Flexible working, Full-time, Part-time, Compressed hours
- Number of jobs available: 1
Location
About the job
Job summary
- Do you thrive on helping organisations communicate clearly with staff during times of change?
- Want to play a leading role inspiring and engaging a workforce of 400+ colleagues?
- Ready to influence senior leaders and drive meaningful organisational impact?
As Internal Communications and Engagement lead for the Charity Commission, you will manage the internal communications function, playing a pivotal role in inspiring and engaging colleagues, helping to build a strong and high-performing organisation during a period of significant change.
You will act as a trusted advisor to senior leadership, including Director-level and above, providing expert counsel to shape strategic decision-making. You will provide strategic and reactive internal communications advice and constructive challenge to meet both planned and emerging needs. You will develop a strong sense of the mood of the organisation, using formal and informal insight, colleague feedback and channel data to shape creative and effective communication solutions through our established corporate channels.
Leading a small internal communications and engagement team, you will ensure the right messages reach colleagues through the right channels, in a consistent rhythm, while creating genuine opportunities for two-way dialogue. You will work collaboratively across the Commission to engage our growing organisation of over 400 colleagues with our strategy and priorities, ensuring people feel informed, included and able to contribute
Job description
Key Responsibilities:
- Lead the strategic development and continuous improvement of internal communication channels, including the intranet and organisation-wide Teams channels, maximising opportunities for two-way engagement and innovation.
- Ensure internal communications are embedded early in programme and project planning, identifying risks, impacts and mitigation strategies.
- Develop and deliver a consistent organisational approach to change communications, supporting senior leaders and programme teams to plan, deliver and evaluate effective engagement activity.
- Work with leaders and line managers to inform, engage and influence colleagues, ensuring communications support organisational performance, strategy and transformation priorities.
- Promote an inclusive and values-led culture by ensuring communications are accessible, engaging and reflective of the needs of all colleagues.
- Partner with People and Development colleagues and staff networks to support employee engagement and inclusion initiatives.
- Provide strategic internal communications advice during incidents and crises, supporting the organisation's crisis communications response arrangements.
- Use colleague feedback, survey results and communication analytics to evaluate impact, drive continuous improvement and share learning across the organisation.
- Ensure all internal communications comply with the Civil Service Code and relevant propriety, ethics and governance requirements.
- Lead and develop a small communications team, setting clear direction, managing performance and supporting professional development.
- Build strong relationships with senior leaders and stakeholders, acting as a trusted communications adviser on organisational change and transformation programmes.
- Ensure communications activity is joined up across channels and audiences, delivering clear, consistent and timely messaging.
Person specification
Essential Criteria
Ability:
- Ability to influence and challenge senior stakeholders, providing credible strategic communications advice.
- Ability to translate complex information into clear, engaging and accessible communications for different audiences.
- Ability to develop communication and engagement approaches that drive understanding, commitment and behavioural change.
- Ability to prioritise competing demands, manage resources effectively and deliver high-quality outcomes in a fast-paced environment.
- Ability to use evidence, insight and evaluation to inform decision-making and drive continuous improvement.
- Ability to coach and support leaders and colleagues to improve their communication effectiveness.
- Ability to work collaboratively across teams and disciplines to achieve shared objectives.
Experience:
- Significant experience of leading internal communications and employee engagement activity within a complex organisation.
- Proven experience of developing and delivering internal communications strategies that support organisational change, transformation programmes or business priorities.
- Experience of applying change communications and engagement approaches to support large-scale organisational change.
- Experience of advising, influencing and building trusted relationships with senior leaders and stakeholders.
- Experience of leading, developing and line managing individuals or teams, including managing priorities and resources effectively.
- Experience of using colleague feedback, survey data, analytics and insight to shape communications activity and evaluate impact.
- Experience of contributing to or leading communications during incidents, crises or periods of organisational sensitivity.
- Experience of integrating internal and external communications activity to ensure consistent messaging and support organisational reputation during periods of change.
Technical:
- Strong knowledge of internal communications, employee engagement and change communications best practice.
- Strong understanding of communication planning, audience segmentation and channel management.
- Knowledge of organisational change methodologies and engagement techniques.
- Understanding of evaluation frameworks and the use of analytics to measure communications effectiveness.
- Excellent written and verbal communication skills, with the ability to adapt tone, style and content across a range of channels and audiences.
- Understanding of crisis and incident communications principles and their application within a complex organisational environment.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Benefits
This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.
Watch this short video to find out more about us.
We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.
We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.
We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.
A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.
The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.
Work at the Charity Commission and you’ll make a difference every day to:
- The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
- The trustees we partner with and advise.
- The people and causes that benefit from the £10bn generously donated each year by the public.
Find out more about working for us here.
To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.
Visa Sponsorship
Please note that we are currently unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.
Things you need to know
Artificial intelligence
Selection process details
To apply for this post, you must complete an online application with the following:
- A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
- A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.
We will assess your CV and Personal Statement against the Essential criteria for the role.
We will ask you to carry out a Presentation at interview and we will assess you against strengths and the following Behaviours at interview:
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Interview Arrangements
Interviews will be taking place face to face.
The sift is due to take place on the 20/11/2026
Interviews will be taking place in our Bootle, Liverpool office on 10/12/2026
We will try/ to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Behaviours
The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Success Profiles: Civil Service behaviours (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.
This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
Reserve Lists
If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Applying
We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Rachel Atherton
- Email : Recruitment@charitycommission.gov.uk
Recruitment team
- Email : charitycommissionrecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrsupportservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.
Attachments
| SEO Internal Communications and Engagement Manager Opens in new window (pdf, 202kB) |
| Benefits Opens in new window (pdf, 169kB) |
| The Role of the Charity Commission Opens in new window (pdf, 110kB) |
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