Internal Communications Lead

You'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about the mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how the company communicates. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking the company and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team.

Responsibilities

• Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences
• Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments
• Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company
• Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates
• Help employees understand where the business is headed, why it matters, and how their work connects to the mission
• Keep messaging aligned across leaders so it's consistent, clear, and lands well at scale
• Own Plaid's internal AI narrative, helping employees understand the AI strategy and what it means for their work
• Partner with internal teams across People, Workplace, Security, Finance, and Legal to ensure communications are clear and consistent
• Work across teams to keep internal and external narratives aligned around big moments like product launches, fundraises, M&A, and leadership announcements
• Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded
• Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence
• Define and own the internal communications operating model covering channels, cadences, content types, and editorial calendar
• Build a channel strategy for when to use Slack, email, video, intranet, live events, or asynchronous formats
• Leverage AI tools in the craft of communications and help establish how AI augments internal comms work
• Create repeatable playbooks and templates for recurring programs that scale without adding headcount
• Own and continuously improve the intranet and internal platforms as communication infrastructure
• Identify and execute ways to highlight company culture and showcase the team on social media
• Own and continuously improve content on the careers website
• Partner with internal teams to create blog content about what it's like to work at the company

Requirements

• At least 7+ years working in an internal communications function at a fast-paced tech company, ideally with founder experience
• Demonstrated track record of building or significantly scaling an internal communications program
• Excellent communication, collaboration and interpersonal skills, both written and verbal
• Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative strongly preferred
• Experience with producing high quality and engaging All Hands team meetings
• Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications
• Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal
• High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
• Experience as an effective team of one or lean team
• Video editing and AI skills a plus

Benefits

• Equity
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)