Internal IT Administrator

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.

The position ensures reliable, secure day-to-day IT operations.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

1. INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

• Serve as primary internal IT support resource (Tier 1–3).
• Manage ticket intake, resolution, documentation, and escalation.
• Provide professional support to employees at all levels.
• Identify and reduce recurring technical issues.
• Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

• Stable and secure internal IT environment
• Timely issue resolution and high employee satisfaction
• Reduction in recurring support issues
• Successful rollout and adoption of new technologies
• Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

• Adhere to departmental policies for reporting and managing requests and change control
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required