Internal Sales Account Manager - Manchester
As an Internal Sales Account Manager at Hilti, you'll play a pivotal role in driving growth by taking ownership of customer engagement and sales performance across a defined customer platform. You will own and activate sales leads, quickly building rapport over the telephone while proactively generating and following up on both inbound and outbound leads.
This is a fast-paced, target-driven sales role where success is built through consistent activity and the ability to engage customers at scale. You'll be responsible for managing a portfolio of customers, balancing customer coverage and needs whilst identifying opportunities for growth to maximise results. Your customer platform will typically include a mix of existing customers and newly activated accounts, requiring both relationship management and proactive business development.
At Hilti, we thrive on direct sales. Your impact will be immediate and measurable as you generate demand, convert sales leads and contribute directly to territory growth. Backed by industry-leading training, tools and support, you'll have everything you need to develop your sales career and make a meaningful difference to your customers and the business.
Location: Manchester HQ, Circle Square, Oxford Road, M1
What You'll Do
- Take ownership of your targets through consistent and effective outbound sales activity across your customer base, speaking with customers daily to identify opportunities, generate demand and maximise sales potential across your territory.
- Quickly identify customer needs using effective exploration techniques, uncovering growth opportunities and positioning relevant solutions through consultative sales conversations.
- Generate and execute account plans with autonomy to develop your customer platform, balancing customer coverage, relationship development and business growth opportunities.
- Follow up on leads, quotations and customer enquiries with pace and discipline, ensuring no lead is missed.
- Use customer data, insights and sales tools to prioritise activity, drive productivity and maintain high-quality customer information.
What You'll Bring
- Experience gained in a high-volume lead-generating outbound role, with proven success in a target-driven environment such as internal sales, telesales, contact centre sales, business development or account management.
- An entrepreneurial attitude with a desire to create your own leads and drive growth.
- A proactive approach to territory management, treating your patch as if it were your own business, with the ability to build productive relationships over the telephone through high levels of outbound activity.
- Resilience, energy and self-motivation, with a genuine drive to achieve and exceed sales targets.
- Commercial awareness with the ability to identify customer needs, influence buying decisions and drive sales growth.
- Self-motivated with the ability to prioritise your time and make commercial decisions independently, maintaining momentum throughout the day.
- Experience using CRM systems to manage customer activity and sales performance, with Salesforce experience desirable.
What's in it for You
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
- A competitive base salary and commission structure.
- An extensive onboarding and training programme, alongside company-wide events in Manchester.
- 33 days' holiday (including Bank Holidays), plus paid days off for life's important moments, including your birthday, moving home, getting married, fertility treatment, neonatal leave and home emergencies.
- The opportunity to buy additional annual leave each year.
- Private healthcare, life insurance and wellbeing support.
- 6% pension contribution.