Internal Sales Manager

Role Purpose

• Working as part of a focused and successful sales team, to exceed sales targets and KPI’s set Building the portfolio of new business with the Business Development Managers.
• To provide internal commercial support to the field sales team to ensure our customer’s expectations are met and service levels exceeded.

Key Responsibilities

• Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT
• Identify and achieve profitable sales opportunities
• Prepare commercial proposal’s (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
• Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times
• Build strong customer relationships using a range of communication methods. Understand customers’ business needs and address any issues following upon sales opportunities
• Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
• Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can’t be progressed via the telephone
• Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
• Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up
• Proactively prioritise workload in line with the Core product, core sector core geography
• Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate
• Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
• Proactively follow up quotations to determine the status of James Walkers proposal’s and convert opportunities to orders
• Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities
• Contract review orders received and communicate contractual requirements to the manufacturing division.
• Be able to use IT systems effectively and in line with company procedures
• Liaise with key stakeholders to ensure customer specifications are adhered to.

Technical/Job Specific Skills Required

Essential

• Communication Skills
• Commercial Acumen
• Negotiation Skills
• Customer Focused
• Organisational Skills
• Inco Terms and Payment Terms
• Good knowledge of written and spoken English (Minimum TOEIC score of 750+ or Bulats XXX+)

Preferred

• Product and Industry Knowledge
• Manufacturing Knowledge
• Basic Technical Knowledge (ability to read basic engineering drawings)
• Decision Making & Problem Solving Skills
• Presentation Skills
• Export Terms & Procedures
• Client visits

Experience

Essential

• IT skills; Word, Excel & Powerpoint IT
• Working in customer service / sales orientated background.

Preferred

• Previous experience in working in manufacturing background

Qualifications

Essential

• Polytechnic Diploma

Preferred

• Engineering-related qualification
• Formal recognised sales qualification (or working towards), e.g. ISMM