Internal Sales Specialist: Safety, Security and Infrastructure

• Ensure the development of profitable sales and the achievement of sales targets in the Gauteng region
  
• Maintain responsibility for the internal management of strategic account set
  
• Contact customers proactively to follow up on quotes and opportunities
  
• Attend to and initiate sales calls
  
• Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities
  
• Identify and build relationships with key stakeholders
  
• Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis
  
• Implement the agreed business sales strategy
  
• Maximize sales by expanding orders and upselling
  
• Support the External Sales team in implementing sales strategy and in developing new sales opportunities
  
• Serve as the primary point of contact for customers
  
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback
  
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met
  
• Prepare and compile all quotations as per specifications
  
• Process orders
  
• Process relevant delivery notes and documentation
  
• Meet and exceed the agreed SLAs on quoting and deliveries
  
• Negotiate prices to achieve sales targets
  
• Follow up on orders with other departments to meet SLAs
  
• Update the External Account Managers daily, providing them with feedback on accounts
  
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
  
• Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements
  
• Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices
  
• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes
  
• Update stock reports, back-orders, and orders received on a daily basis
  
• Liaise with clients as well as partners on daily queries
  
• Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters
  
• Attend Sales and Brand events
  

Requirements

• A minimum of two (2) years of Account Management and Sales Experience
  
• Distribution experience is advantageous
  
• An understanding and/or experience within the Safety, Security and Infrastructure industry including CCTV, access control, cabling solutions, racking systems, and enclosures is essential
  
• Experience and exposure to the following brands is advantageous: Hikvision, Eaton, CommScope, Zone and Corning
  
• Working experience in a customer service environment
  
• Experience preparing and presenting quotations
  
• Experience developing sales plans and closing deals
  

• Matric is essential
  
• A tertiary qualification in Sales, Business Management or IT will be an advantage
  
• Proven sales skills/ability
  
• Excellent verbal and written business communication skills
  
• Excellent interpersonal skills
  
• Good attention to detail
  
• Developed negotiation skills
  
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
  
• Technology driven
  
• Able to complete basic calculations (ability to work with numbers)
  

• Able to work in a pressured environment, to chase and meet targets
  
• Passionate about sales
  
• Excellent communicator
  
• Enjoys building customer relationships
  
• Good at collaboration and working as a team
  
• Good conflict management skills
  
• Interested in IT products and technology
  
• Strong administrative abilities
  
• Self-managed and able to take accountability
  
• Proactive individual with high energy
  
• Analytical thinker with the ability to problem-solve
  

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct
  
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role