Internal Service Advisor

A internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. This position will also double as a rental coordinator and handle UCI's as well as PDI's. this position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700-$1000 monthly. Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.