International Credit Controller

Key Responsibilities

Credit Control & Collections

· Prepare and execute monthly collection processes in line with company policies and procedures.

· Proactively collect outstanding balances through email, Microsoft Teams, and telephone communication.

· Monitor aged debt and take appropriate action to minimise overdue balances.

· Develop and manage structured payment plans for agents where appropriate.

· Investigate, reconcile, and clear aged and historical outstanding balances.

Accounts Receivable Management

· Maintain accurate and up-to-date accounts receivable ledgers.

· Process incoming payments from agents and students accurately and in a timely manner.

· Ensure all receipts and credit balances are allocated correctly.

· Raise manual debit notes and credit notes as required.

· Issue copy invoices to agents and students via email or post upon request.

Customer & Stakeholder Relationship Management

· Liaise with Country Sales Advisors, Sales Managers, and School-based Customer Service teams to support collection activities.

· Build and maintain strong professional relationships with agents, students, and internal stakeholders.

· Resolve account queries efficiently while maintaining a high standard of customer service.

Compliance & Controls

· Process refunds and other payments to students and agents in accordance with company compliance requirements and internal controls.

· Ensure all activities are performed in line with company policies, financial procedures, and audit requirements.

· Escalate risks, disputes, or compliance concerns to management as appropriate.

Continuous Improvement

· Identify opportunities to improve credit control processes and operational efficiencies.

· Support the Credit Control Manager with projects, reporting, and ad hoc duties as required.

· Contribute to the achievement of team objectives and departmental KPIs.

Requirements

Skills, Knowledge & Experience

Essential

· Fluent in English

· 1+ Years experience within Credit Control, Accounts Receivable, or a similar finance function.

· Strong debt collection and customer service skills.

· Experience managing high-volume ledgers and multiple customer accounts.

· Excellent communication skills, both written and verbal.

· Strong organisational skills with the ability to prioritise workloads effectively.

· Strong attention to detail and problem-solving abilities.

· Proficiency in Microsoft Office applications, particularly Excel.

· Ability to build effective working relationships across international teams and customer groups.

Desirable

· Experience working within an international or multi-currency environment.

· Knowledge of accounting systems and ERP platforms.

· Experience within the education, travel, language learning, or service sectors.

· Understanding of foreign currencies and international payment methods.