International Customer Support in Bulgaria

You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home. It is an international culture where we respect each other's values and share the same vision.

Documents Accepted:

EU Passport, Portuguese Residency Card, Manifestação de Interesse, Certificate of Protection (eg. Refugee Status).

Location: Sofia, Bulgaria (Relocation from whole EU)

Position: Hybrid (depends on language)

Your role:

• Ensure customer satisfaction and provide positive, empathetic and professional customer support as to promote customer loyalty
• Identify and escalate issues appropriately, according to company standards
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires resources
• Receive customer requests, verify and if necessary update customer data
• Work proactively and independently to achieve objectives.

Requirements:

• Native/fluent (C1 minimum) in one of the following languages: French, Danish, German, Italian, Dutch, Swedish, Norwegian, Hungarian, Hebrew, Finnish, Finnish.
• Your English level is B2 or higher;
• Willing to relocate to Bulgaria;
• Customer orientated;
• Positive attitude, highly motivated and strong communication skills;
• Eager to share and learn and exceed expectations at every opportunity;
• Support your team to develop your knowledge;
• Willing to work in a flexible shift system;

Benefits:

• Competitive salary;
• Well-being services;
• Opportunity to grow within the company;
• Good work life balance;
• International environment.