International Omnichannel manager

Globally, our client is evolving to align people, processes, and technologies to meet customers where, when, and how they prefer. This position, within the Regional Commercial Data and Analytics , plays a key role in shaping the desired customer experience.

In this role, you will collaborate with cross-functional stakeholders to create engaging customer interactions by integrating the right messages, formats, and channels.

Our client fosters a collaborative and innovative culture with a strong track record of delivering industry-leading solutions. Open dialogue and diverse perspectives are encouraged to achieve the best outcomes, and they are committed to equipping their people to excel today and into the future.

Japan Level

• Co-design and execute omnichannel campaigns using the global framework.
  

• Inspire best practice adoption and elevate campaign design.
  

• Partner with brand teams to turn strategy into action.
  

• Build affiliate capabilities through practical, hands-on learning.
  

• Deliver tailored training on key topics such as campaign analytics.
  

• Ensure alignment with global brand and channel guidelines.
  

• Enable access to global content and tools.
  

• Work with the Global Service Center to launch and run campaigns.
  

• Turn global technologies into practical local improvements.
  

Global Level

• Capture learnings and examples to strengthen overall omni channel expertise.
  

• Develop shared resources to build affiliate maturity.
  

• Track industry best practices to stay ahead.
  

• Partner with external stakeholders to drive capability building globally.
  

• Align with global brand leads on guidance and resources for local use.
  

• Support implementation of new technologies and reinforce governance.
  

• Provide input and use cases for future technology planning.
  

Requirements

• 5+ years of techno-functional experience in Digital Marketing Operations, Email Marketing, SFMC ecosystem, CMS, CRM, Analytics, and Agile.
  
• Demonstrated experience with Marketing Automation platforms (SFMC certification is a plus).
  
• Good understanding of data flow and management.
  
• Experience working with Brand teams and Senior business stakeholders, and handling highly complex projects involving cross-channel integration, solution design, implementation, and support.
  
• Ability to design and consult on end-to-end journeys involving multiple channels.
  
• Strong team player who proactively coordinates with different stakeholders from our client and the Global Service Center.
  
• Ability to understand the big picture when it comes to related platforms and integrations.
  
• Ability to make data-driven decisions around digital marketing using reporting tools like Tableau.
  
• Uses the latest best practices from the industry to help ensure that marketing campaigns and solutions are fully integrated and optimized through data-driven insights.
  

Benefits

• Report to Regional head
  
• Work on the projects outside of Japan
  
• Exposure to diverse markets and business practices across multiple countries, broadening global business understanding.
  
• Flexible working arrangements that support work-life balance and accommodate different time zones.