International Onboarding Orchestrator (with Mandarin)
Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity | ||
The International Onboarding Orchestrator (IOO) is responsible for managing and streamlining the end-to-end onboarding process for clients entering multiple jurisdictions. This role supports the delivery of a first-class onboarding experience for HSBC’s CIB clients, ensuring client needs are proactively identified and addressed. The IOO acts as the central point of coordination, orchestrating the efforts of various teams to provide clients with a unified and efficient onboarding experience across different markets. The role is part of a global initiative, with IOO teams located in key GSC locations to enable seamless allocation of deals and alignment to client expectations, time zones, and language dependencies.
|
What you need to have to succeed in this role
- Excellent understanding of Onboarding and KYC processes, including client type specific requirements.
- Proven experience in leading the delivery of excellent customer service, proactively looking for innovative ways to improve service delivered to customers.
- Project management skills desirable.
- Comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes.
- Strong interpersonal skills with highly developed capacity to influence others.
- Ability to prioritize and work independently under pressure.
- Product knowledge beneficial (e.g. Markets)
- Excellent command of Mandarin and English (verbal and written).