POSITION OVERVIEW: Processes international customer orders. Coordinate international order preparation with all departments. Arranges export shipments. Ensures export compliance and correct export documentation. Answer’s customer inquiries and handling complaints. Drives continuous improvement.
POSITION FUNCTIONS*
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Percentage
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Position Functions
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50%
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Logistics
- Coordinate export order preparation with the shipping department including obtaining quotes and coordinating logistics with freight forwarders.
- Evaluate distribution and logistics planning parameters with operations personnel to ensure accuracy and that they provide the optimal balance of inventory value, customer service, inventory turns and replenishment costs.
- Coordinate or initiates the release of sales/distribution orders, production orders, or purchase requisitions as appropriate for international distribution centers.
- Interface with Buyers/Planners, Logistics, Production, Customer Service, Quality Assurance, Receiving, Shipping, Purchasing, Finance and Accounting, Sales, and 3PLs to communicate or coordinate order status and other materials issues.
- Create, record or maintain Production Planning, Distribution and Inventory Control records as required or requested.
- Prepare and/or distribute Production Planning, Distribution Planning, Logistics, back-order reporting, and Inventory Control reports/queries as requested.
- Maintain target levels for service level, inventory turns and logistics efficiency.
- Utilize the most accurate INCO Terms on shipments.
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40%
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Customer Service
- Receive and respond to customer inquiries, quotes, orders, complaints and returns while ensuring high customer satisfaction and all paperwork has been properly completed.
- Ensure accuracy of orders.
- Process orders.
- Collaborate with the Accounting and Credit departments to maintain current customer balances.
- Maintain customer master file data.
- Complete customer inquiry and complaint forms, as needed.
- Resolves order issues with the customer regarding pricing, availability, terms and delivery.
- Edit and clarify order details upon receipt and initiates the order processing cycle.
- Manage shipping consolidations schedule to conform to customer requirements as the regional fulfilment strategy matures.
- Manage, track, and maintain outgoing shipments for International via backlog and shipping reports.
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10%
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Compliance
- Analyze DRP requirements for various plants and products.
- Prepare export documents in compliance with Export Administration Regulations.
- Obtain HAZMAT certification for IMO, IATA and DOT regulated shipments and prepare documents accordingly.
- Adhere to MSM’s Quality Management System.
- Prepare and analyze monthly duty drawback reports for US imports and exports.
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NA
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- Represent international operations in meetings as required or assigned.
- Other duties as assigned to meet the needs of the organization.
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*Position Functions for this position consist of all items listed under any category that make up 5% or more of the position duties. This position description is subject to change without notice.
