International Sales Customer Service Representative

Essential Functions and Responsibilities:

• Provides sales support for International Sales Business Developer

• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process

• Requests internally samples to send to existing customers and new leads

• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.

• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)

• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)

• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department

• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)

• Responsible for the processing and data entry of orders and invoicing using Visual software

• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.

• Follows up on the Registration Process and payment of Registration fees with each customer

• Expedites the resolution of customer problems and complaints

• Requests codifications for Master Formulas for finished Products

• Supports inventory control of customer supply materials

• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services

• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year

• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.

• Provides feedback to management regarding customer inquiries

• Assists in special projects from International Sales Department

• Performs other functions as requested by the immediate Supervisor

Qualifications:

• Associate’s degree or Bachelor’s degree ( preferred)

• Bilingual English- Spanish

• 2- 5 years’ experience in customer service

• Strong computer skills (Microsoft Word, Excel, Outlook)

• Strong communication skills

• Able to accept criticism and show desire to learn and improve

• Able to multitask

• Works well in a fast-paced environment