Internet Sales Consultant

Job Description-Internet Sales
Position Summary
Essential Duties and Responsibilities:

• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, email or in person.

• Assists customers in selecting a vehicle.

• Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.

• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.

• Ensures that all Internet sales inquiries are handled in a timely manner.

• Maintains an ongoing customer database to capture repeat business.

• Knows and understands the federal, state and local laws which govern retail automobile sales.

• Schedules first service appointment.