Internet Sales Coordinator

Position Information: The Internet Sales Coordinator is responsible and accountable for lead and customer development in the sales department.

Areas of Emphasis:

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
• Be a great team member.
• Successfully Maintain the following accountabilities:
• Maintain required lead process & follow up
• Achieve appointments to goal
• Achieve daily activities to goal
• Achieve response time to goal
• Keep OEM training current

Duties and Responsibilities:

• Greet every customer, every day
• Maintain high ethical standards when dealing with customers, co-workers and vendors.
• Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
• Communicate and follow up with all assigned internet and phone leads with first contact occurring within required timeframe and maintaining follow up for assigned process length
• Maintain a disciplined and proactive daily schedule for conducting outgoing activity for the cultivation of new and existing customers
• Greet all customers entering the store and at store sponsored events off-site
• Contact existing customers with offers and opportunities regarding new and pre-owned vehicles, as assigned
• Coordinate with marketing team to communicate with customers/leads from direct mail and electronic consumer offer campaigns, equity mining promotions and campaigns, events, and other initiatives.
• Prioritize setting and confirming appointments with all customer interactions, when appropriate.
• Facilitate the purchase by establishing a relationship with the customer and assessing the individual needs from the buyer.
• Evaluate trends, customer feedback, and business initiatives and ensure appropriate planning, training, and allocation of resources to successfully achieve desired performance objectives
• Create, maintain and measure the internet and business development processes
• Use video for the promotion of dealership inventory to set and confirm sales appointments
• Plan and organize own work schedule and revise if changes occur
• Make outbound sold and unsold follow-up calls
• Generate appointments through proactive prospecting and lead activity management in an effort to qualify and market to potential customers
• Participate and attend BDC, marketing, and sales meetings as requested
• Interact with customers with courtesy and efficiency.
• Be available to respond to phone and email inquiries during scheduled times in a professional, well-spoken manner
• Direct customers to product information resources, including those available on the internet
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and