Internet Sales Specialist

PURPOSE OF JOB:

The Internet Sales Specialist is responsible for answering inquiries from sales prospects through internet, e-mail and telephone. Follows-up with customers using pre-set guides and scripts to schedule dealership site visits. Ensures that Business Development Center goals are achieved on a monthly basis.

JOB DUTIES:

1. Core Duties

· Promptly and professionally process customer inquiries generated (from the internet, e-mails, incoming phone calls, etc.) with the intent to schedule dealership appointments by date and time.

· Follow the requirements of the Romain Selling Process to schedule appointments. When setting the appointment, verify the customer’s name and telephone numbers (home, work and cell), e-mail address, and vehicle(s) of interest. Enter the appointment into the designated software system(s).

· Respond to all generated leads within ten minutes of receipt of the internet/other lead message.

· Utilize the company’s Customer Relationship Management (CRM) software to manage, control, and update customer information, complete to-do’s, insert notes, set appointment reminders, etc.

· Organize and record performance data (leads, appointments, sales, notes, etc.); document all notifications.

· Conduct business in an honest, professional manner that is consistent with United Companies’ values, philosophies and mission statement

· In conjunction with the Business Development Center Manager and the Sales Managers, develop and implement an internet strategy to maintain a minimum of 18% closing ratio per month from internet, e-mail, and telephone leads.

· Attend and participate in regularly scheduled sales and company meetings.

· Maintain work areas in a clean, neat, safe, and orderly fashion.

· Attend specialized training meetings as required by management and/or the manufacturers.

· Support Company rules, policies, procedures, and initiatives.

· Generate and execute on business plans and goals monthly and quarterly.

2. General

· Ensure prompt and regular attendance.

· Perform other appropriate duties as may be assigned by Management.

· Travel as business needs may require.

3. Quality & Continuous Improvement

· Personally commit to quality in all aspects of work.

· Provide “World Class Customer Service” for internal and external customers.

· Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.

· Participate on teams to research, measure, and correct problems and to strive for process improvement.

· Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.

· Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.