Internship 2027 for Digital Customer Experience, Digital, PETRONAS Dagangan Berhad, Downstream Business (Bachelor in Multimedia Design)
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Description
- Digital Experience Design & Review Support UX/UI and customer journey design by preparing journey maps, wireframes, mock-ups and prototypes. Review the MyMesra website for content, forms, links, navigation and usability across desktop and mobile, and document improvement opportunities.
- Testing & Chatbot Support Assist with user acceptance testing (UAT) by preparing and executing test scenarios, documenting issues and evidence, and retesting fixes. Support WhatsApp and chatbot experiences by mapping conversation flows, organising FAQs, and testing responses, fallback scenarios and escalation to customer service agents.
- Project Coordination & Documentation Maintain requirement lists, action and issue trackers, meeting notes and status updates, and prepare presentation materials.