[Internship] Customer Support

Timedoor is Bali-based IT company that provides services on website/mobile app/system development, online marketing, graphic design and AI System Integration. We are now looking for young, talented and motivated individual to join our internship program as Intern Customer Support.

Position : Internship

Job Responsibilities :

• Record, document, and conduct initial assessments of client reports, requests, and requirements.

• Coordinate with relevant internal teams and follow up on task progress to ensure timely resolution.

• Perform testing and quality checks on fixes, updates, and enhancements before they are delivered to clients.

• Communicate with clients regarding the progress and status of reported issues and requested changes.

• Participate in client meetings and prepare meeting minutes, key takeaways, and action items.

• Assist in managing and monitoring website and application maintenance tasks, including task prioritization and deadline tracking.

• Prepare weekly progress reports and assist with content input, updates, and maintenance across websites.

Qualification :

• Familiar with Google Workspace, Microsoft Office, Notion, web browsers, and iOS/Android devices.

• Interested in Customer Support, websites, applications, and technology.

• Good communication and interpersonal skills.

• Detail-oriented, organized, and able to manage multiple tasks.

• Proactive, responsible, and able to work independently or as part of a team.

• Willing to learn and adapt to new tools and technologies.

• Good problem-solving and follow-up skills.

• Good written and verbal English communication skills.

Benefit

• Hands on experience

• Mentoring

• Pocket Money

• Certificate