Internship in Operations (all genders)
Summary
Intern in Operations at Helpling in Berlin supports cross-functional teams by coordinating workflows, documenting processes, and tracking key metrics to help scale services.
As our Intern in Operations (all genders), you will play an active role in keeping our daily business running smoothly. You will collaborate closely with cross-functional teams, acting as a key link between data, customer success, and provider support. By jumping into day-to-day coordination, spotting inefficiencies early on, and documenting evolving processes, you will directly contribute to scaling our services.
In detail, you will take on the following tasks:
We would like to encourage you to apply even if you do not yet meet 100% of our expectations listed above. For us, your personality and motivation are just as important as your professional qualifications.
We welcome applicants from all backgrounds, regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age, or disability.
In detail, you will take on the following tasks:
- Operational Support: Support the ops team with day-to-day tasks across different areas of the business, coordinate workflows between teams (Data Reporting, Customer Success, Provider Support), flag bottlenecks, and execute ad-hoc projects.
- Process Documentation: Structure, write, and update internal processes and SOPs as our workflows evolve; build clear playbooks and reference materials to keep the operations function organized.
- Reporting & Tracking: Pull accurate reports, maintain operational dashboards and data logs, and ensure that key metrics are tracked, formatted, and delivered on time.
- Currently enrolled in a degree programme in Business Administration, Economics, or a related field. A specialisation in Operations is a plus.
- Confident user of Google Workspace (Sheets, Docs, Slides) and Slack. Prior experience or familiarity with Figma is a plus.
- Highly organized approach with strong attention to detail. You have a proactive attitude and do not wait to be told what needs doing.
- A team player who is comfortable jumping between tasks and supporting different stakeholders in a dynamic environment.
- Clear and precise written and verbal communication skills, with fluent English (C1/C2) and good German (B1/B2).
- Impact and Development: Hands-on personal development opportunities, direct mentoring, and collaboration within an international team of experts.
- Multicultural Team: A diverse working environment that promotes different perspectives, professional exchange, tolerance, and mutual ideas.
- Mobile Work Policy: Flexible working options, including the freedom to work from other European countries from time to time.
- Compensation & Perks: An attractive salary, exclusive employee discounts for Helpling.com and a modern, centrally located office in the heart of Berlin (near Friedrichstraße) with free drinks and snacks, and much more…
We would like to encourage you to apply even if you do not yet meet 100% of our expectations listed above. For us, your personality and motivation are just as important as your professional qualifications.
We welcome applicants from all backgrounds, regardless of gender identity, sexual orientation, religion, ethnicity, national origin, migration history, marital status, age, or disability.