Internship IT Technical Support Executive (POS Systems)
Summary
Internship in Kuala Lumpur providing IT technical support for a merchant POS system: installing and configuring POS terminals, receipt/kitchen printers and network gear, troubleshooting hardware and connectivity issues, training merchants, and relaying bugs to the development team. Pays RM1,500–2,000/month.
Salary: RM 1,500 – RM 2,000 per month
* Configure printer IP addresses, paper sizes, print routing and receipt settings.
* Set up and troubleshoot routers, switches, Wi-Fi and local network connections.
* Diagnose and resolve issues such as printers not printing, devices disconnecting, network interruptions and application errors. Install and configure POS terminals, Android tablets, kiosks and related devices.
* Set up receipt and kitchen printers, including USB, LAN, Wi-Fi and Bluetooth technical support to merchants by phone, WhatsApp, remote access and on-site visits.
* Train merchants and staff on basic system operation and troubleshooting.
* Coordinate with the software development team to report bugs, provide diagnostic information and verify fixes.
* Record support cases, solutions, installation details and equipment configurations.
* Prepare and test equipment before customer installations, demonstrations and exhibitions.
* Follow company procedures to protect customer data and manage access securely.