Internship - Technical Support Engineer

Salary: RM 1,200 per month

Job Description

• The candidate will be assigned to the technical support department and will be trained on providing technical support for the assigned cybersecurity products.

• Work closely with technical support team to learn the technical support operations and assist the team on case management.

• Learn and use the case management tool and phone system to perform support operations.

• Perform any other duties deemed relevant as assigned.

Highlights

• Exposure in cybersecurity products and technologies.

• Learning on how to investigate and troubleshoot cybersecurity products issues.

• Lab environment for hands-on training and simulations.

• Improving communication and customer engagement skills through working with customers and users from different Asia Pacific countries and from different levels within a company.

• Completion bonus when the intern completes the entire internship period.

Requirements

• Open for Malaysia nationality only.

• Currently pursuing a bachelor’s or post-graduate degree in computer science or related disciplines.

• Attended courses related to networking and security.

• CGPA above 3.0 is preferred.

• Good analytical and communication skill.

• Confident, articulative and fluent in English.

• Quick learner and always look for ways to improve own self.

• Strong organizational and time management skills.

• Internship duration is 6 months.