Interpretation Service Manager
Operations
· Oversee interpretation services
· Manage day-to-day operations of the Interpretation Services Department
· Coordinate, monitor and review all interpreting assignments as well as dispatch assignments
· Troubleshoot system with users and interpreters as needed
· Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date
· Maintain professional and productive relations with both clients and linguists
· Review, update and verify quality control procedures as well as administers quality control checks and ensures the accuracy of information in the system
· Track and monitor number of client complaints
· Quote new customer jobs using rates/margins
· Work with the management team on bids, responses to RFPs, and new contract implementation processes
Management reporting
· Responsible for tracking non-conformance reports.
· Responsible for tracking department operations metrics, such as fill-rate percentages and turnaround-to-fill cases per recruiter
· Review department’s overall success by monitoring the number of projects, unable-to-fill projects, profit margins, languages and locations
Recruitment and training
· Recruit and seek out qualified interpreters via membership directories, and/or online submissions
· Interview and vet new interpreters
· Ensure interpreters have passed necessary testing requirements
· Train new suppliers as needed
· Manage accounts payable, invoices from and payments to payments to suppliers
Manage accounts receivables, invoices to and payments from clients
· Assist in any payroll issues, and be in tune with payroll processing deadlines & announcements
Manage and maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up-to-date
Experience
· 2-3 years in the localization industry, preferably in interpretation area
· At least 1 year in management or supervisory capacity
All your information will be kept confidential according to EEO guidelines.