Interpreter Quality Specialist

Interpreter QA Specialist I

Location: Remote (International Offshore)

Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.

Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.

Why Propio?

Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.

As a QA Specialist I, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.

As an Interpreter Quality Specialist, you'll play a direct role in protecting the quality of the interpreting experience and helping interpreters succeed. You'll evaluate interpreter performance, identify opportunities for improvement, provide meaningful and actionable feedback, investigate quality concerns, and support the ongoing development of interpreters.

This role requires strong judgment, attention to detail, and the ability to evaluate performance objectively while understanding the real-world impact that interpretation quality can have on clients and the people they serve. Our quality framework emphasizes professional interpreting standards, including accuracy, professionalism, confidentiality, role boundaries, cultural awareness, and respect.

You'll be empowered to:

• Take ownership of important initiatives and outcomes.
• Drive meaningful business results.
• Influence decisions and contribute new ideas.
• Partner with talented, high-performing team members.
• Challenge yourself through continuous learning and growth.
• Help shape the future of a rapidly growing organization.

What You'll Own

• Candidate Assessments
• Interpreter Performance Evaluation
• Coaching & Development
• Quality Concern & Complaint Review
• Performance Monitoring
• Documentation & Reporting
• Continuous Improvement

What Makes Someone Successful Here

The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who:

• Take ownership instead of waiting for direction.
• Embrace challenges as opportunities to grow.
• Continuously seek better ways of working.
• Turn ideas into action.
• Hold themselves and others accountable to high standards.
• Are driven by making a measurable impact.