Intune -End user Support

Dear candidate,

We are looking for an Intune Support Engineer with strong hands-on experience in endpoint/device management and end-user troubleshooting.

Job Location :chennai

Job Description:

The Level 1 Intune Support Engineer acts as the first line of technical support for Microsoft Intune and Mobile Device Management (MDM/MAM). This role focuses on daily user support, device enrollment, troubleshooting basic policy issues, and managing standard device lifecycles across Windows, iOS, and Android platforms.

Key Responsibilities

• User Support & Troubleshooting: Resolve basic user issues regarding Microsoft Intune enrollment, device compliance, and corporate resource access.
• Device Management: Assist with enrolling, renaming, wiping, and retiring corporate and BYOD devices (Windows, iOS, iPadOS, Android).
• App Deployment: Monitor and troubleshoot the deployment of standard corporate applications and software updates to endpoints.
• Ticket Management: Log, track, and escalate complex mobile device and endpoint management issues to Level 2/3 engineering teams.
• Access Management: Validate user group assignments in Azure Active Directory (Microsoft Entra ID) to ensure proper policy deployment.

Technical Qualifications

• Foundational MDM Knowledge: Basic understanding of Microsoft Intune, MDM/MAM concepts, and device enrollment profiles.
• Operating Systems: Familiarity with configuring and troubleshooting Windows 10/11, iOS, and Android operating systems.
• Identity & Access: Basic understanding of Azure Active Directory / Microsoft Entra ID (users, groups, and basic licensing).
• Ticketing Tools: Experience using ITSM tools like ServiceNow, Jira, or Remedy.

Soft Skills

• Excellent written and verbal communication skills.
• Strong customer service mindset with patience for non-technical users.
• Good problem-solving and documentation habits.

Interested candidates please share your resume to gayathri.arunagiri@movate.com

Regards,

Gayathri Arunagiri