Intune IT Engineer

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

As a Senior Microsoft Client Platform Engineer, you will be responsible for the design, implementation, administration, and continuous improvement of the organization's Microsoft client platform services, focusing on cloud-based and hybrid enterprise environments. You will engage with various teams across the organization to ensure the availability, security, performance, and scalability of critical Microsoft technologies.

You will also be responsible for the daily operations providing continuous Business as Usual (BAU) support and maintenance for Microsoft Intune, Microsoft Entra ID, Microsoft 365, Exchange Online, Windows endpoint management, identity services, and endpoint security platforms. You will ensure these services operate efficiently, troubleshoot complex technical issues, drive automation initiatives, and proactively improve the overall Microsoft client platform while staying current with emerging technologies and Microsoft best practices.

This is you

• Manage, maintain and support Microsoft Intune for endpoint management, MDM, MAM, compliance policies, configuration profiles and application deployment

• Manage, maintain and support Windows Autopilot, Windows Update for Business, BitLocker, and endpoint provisioning.

• Design, implement and maintain secure endpoint management and identity solutions following Microsoft security best practices.

• Manage, maintain and support Microsoft Entra ID, including user lifecycle management, Conditional Access, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), identity governance and hybrid identity services.

• Manage, maintain and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive and Microsoft 365 Apps.

• Manage, maintain and support Microsoft Defender technologies including Defender for Endpoint, Defender for Office 365 and Microsoft Defender XDR.

• Develop, maintain and optimize PowerShell automation and Microsoft Graph API integrations.

• Provide technical leadership and second-level support for complex Microsoft client platform incidents and service requests.

• Troubleshoot and resolve escalated issues related to identity services, endpoint management, Microsoft 365 services, authentication, device compliance and security.

• Collaborate with Security, Infrastructure, Networking and Service Desk teams.

• Develop and maintain technical documentation, operational procedures, standards and best practices.

• Participate in platform upgrades, migrations, new technology implementations and continuous service improvement initiatives.

• Participate in disaster recovery planning, testing and platform resilience activities.

• Stay current with emerging Microsoft technologies, cloud services and security trends.

Job Requirements

• Strong hands-on experience with Microsoft Intune and endpoint management.

• Strong experience administering Microsoft Entra ID, Conditional Access, MFA and Privileged Identity Management (PIM).

• Strong knowledge of Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive.

• Experience managing Windows Autopilot, Windows Update for Business and endpoint security technologies.

• Strong understanding of Microsoft Defender for Endpoint and Microsoft security best practices.

• Experience with PowerShell scripting and automation.

• Experience with Microsoft Graph API is considered an advantage.

• Good understanding of Active Directory Domain Services (AD DS), Group Policy, DNS and hybrid identity.

• Familiarity with Apple Business Manager, Managed Google Play and cross-platform endpoint management is considered an advantage.

• Strong understanding of Zero Trust security principles and identity-driven security.

• Excellent troubleshooting and analytical skills with the ability to resolve complex technical issues.

• Excellent communication skills and the ability to work independently or as part of a team.

Engagement Description

• Identify, develop, and perform the implementation of business goals and strategy.

• Perform all job functions using positive and constructive methods regardless of difficult or challenging circumstances.

• Demonstrate a high level of professionalism in all business activities including attitude, appearance, co-worker interaction, client interaction, and correspondence.

• Cultivate and build the company’s organizational culture, values, and reputation.

• Has the responsibility to follow the standards and procedures of the company.

• Perform any other related duties incidental to the work described herein.