Investor Relations Specialist – Transfer Agency

Join the distinguished J.P. Morgan Alternatives Funds Solution team, renowned for delivering exceptional outsourced administration and banking services to private equity firms and institutional investors.

As an Investor Relations Specialist in the Hedge Fund Services Investor Relations department, you will support the delivery of investor relations services to clients across Alternative Investment Services. You will work closely with senior team members to ensure client service excellence, assist in day-to-day operations, and contribute to process improvements. This role is ideal for candidates seeking to develop their career in alternative investment servicing, with a strong emphasis on learning, teamwork, and operational efficiency.

Job Responsibilities

• Act as a point of contact for a portfolio of clients and their investors, responding to phone calls and emails under supervision and escalating complex queries as needed.

• Assist in building and maintaining relationships with clients, investors, Alternative Investment Services teams, and other business groups across JPMorgan.

• Support transactional workflows, including maker/checker activities for investor transactions, and help resolve outstanding documentation (e.g., KYC/AML).

• Perform completeness reviews and quality assurance checks related to investor or fund activity/changes.

• Partner with Investment Risk and Alternative Investment Services teams to ensure end-to-end processes are completed in line with JPMorgan Risk Management policies.

• Assist in systems implementations and data migrations as directed as well as contribute to process improvements by identifying inefficiencies and suggesting modifications.

• Help produce management information (MIS) as well as key performance indicators (KPIs) for the department and support the documentation of processes and procedures.

• Collaborate with colleagues in global teams and across functions.

• Participate in training and development activities to build knowledge and skills.

• Perform other tasks as assigned by team management, including supporting integration/implementation of new business or systems during peak cycles.

• Flexible work hours may be required to meet operational needs.

Required qualifications, capabilities and skills

• Bachelor’s degree in finance, economics, accounting or any relevant field.

• Familiarity with Microsoft Office products (Word, Excel, Outlook).

• Strong attention to detail and organizational skills and sensitivity to regulatory, risk, and control matters.

• Ability to manage multiple assignments and prioritize workload.

• Effective written and verbal communication skills.

• Team-oriented, with a willingness to learn from and support others.

Preferred qualifications, capabilities and skills

• Master’s degree in finance, economics, accounting or any relevant field.

• Multilingual skills (especially English and French or German) are a plus.

• Experience working or studying in an international environment.

• Demonstrated interest in alternative investments or financial services.

• Previous experience in alternative investment servicing, investor relations, or financial operations is advantageous.

• Basic understanding of hedge funds, asset classes, and fund structures is a plus.

• Knowledge of Access, Visio, SQL, or MS Project is advantageous.