JOB SUMMARY

• The Billing and Submission Coordinator serves as a subject matter expert and team anchor within the billing department, overseeing day-to-day billing operations while mentoring junior staff and ensuring accuracy in each submission. This role bridges frontline billing work and management, driving process improvements and maintaining compliance with applicable regulations and payer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Billing Operations

• Oversee the preparation, submission, and follow-up of accurate and timely invoices to customers
• Review and audit billing entries for completeness, accuracy, and compliance prior to submission
• Manage accounts receivable aging, identify delinquent accounts, and lead collection efforts
• Resolve complex billing disputes, denials, and discrepancies with payers or clients
• Reconcile billing records against payments received and flag variances for resolution

• Serve as the primary resource and day-to-day lead for billing staff, providing guidance, training, and quality review
• Conduct peer audits and provide constructive feedback to improve team accuracy and efficiency
• Coordinate workload distribution to ensure deadlines and productivity targets are met

• Ensure billing practices adhere to applicable regulations, payer contracts, and internal policies
• Maintain up-to-date knowledge of customer submission portals and their requirements
• Identify trends in denials or underpayments and recommend corrective action

• Evaluate existing billing workflows and recommend enhancements to improve accuracy, speed, and cost-efficiency
• Collaborate cross-functionally with operations, finance, and customer service to resolve systemic billing issues