IoT Solution Support Specialist

CAREL is seeking a skilled IoT support specialist to join the Digital – IoT team. You will provide specialized technical support for IoT solutions, help troubleshoot devices, gateways, cloud platforms and app integrations, and analyze logs and telemetry.

You will collaborate with R&D, Quality, Operations, Sales and Service to improve product reliability, support processes, and customer satisfaction across the full solution lifecycle, including documentation and training.

Providing specialized technical support for IoT solutions and troubleshooting across devices, gateways, cloud platforms and app integrations by analyzing logs and telemetry Supporting configuration, commissioning and validation of IoT devices and solutions remotely and on site, coordinating support requests to meet priorities and SLAs Collaborating with R&D, Quality and Product Management to identify and resolve product anomalies and support testing, validation and release of new features Drafting technical documentation and reports, including SQL queries for data extraction and analysis, and monitoring installation performance Providing technical training to colleagues, partners and customers and contributing to continuous improvement of solutions and support processes Excellent knowledge of IoT technologies and architectures; networking (TCP/IP, Ethernet, Wi-Fi, VPN) Strong skills in diagnostics and troubleshooting Knowledge of data, log and system event analysis, cloud platforms and embedded/connected systems Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus Strong customer orientation and problem-solving mindset with analytical skills Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking Operational autonomy and ability to manage priorities in dynamic contexts Curiosity and continuous learning attitude