iREMS Customer Support Representative
Posted Updated
- Troubleshooting and resolving advanced issues related to iREMS software
- Providing advice and expert knowledge by email, chat, and web channels
- Working closely with Product Development and DevOps to diagnose problems and deliver solutions
- Liaising with the software development team
- Delivering professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicating clearly and effectively both internally and externally
- Accurately recording all customer contact and outcomes within designated software
- Escalating issues in a timely and appropriate manner in line with SLAs
- Adhering to the working processes and procedures of the department
- Contributing to and maintaining knowledge base articles and documents
- 2-4 years of experience delivering high-quality customer service in a customer-focused environment
- IT qualifications or degree education
- Experience working in a technical or software support capacity
- Real estate experience
- Good questioning skills and attention to detail
- Ability to communicate well and build rapport with people at various levels of a business
- Desire to take personal responsibility for resolving issues
- Fluent English language skills
- High learning agility and ability to apply knowledge learned
- Additional Central European language skills
- Remote work
- Regular training and development opportunities
- Use of cutting-edge agile software development methodologies
- International work environment
- Solution-oriented company culture
- Competitive salary
- Regular team buildings