Job Objective:

To oversee and coordinate daily Industrial Services floor operations across the Michiana District by leading staff, maintaining a safe and efficient work environment, and ensuring customer requirements for quality, service, and value are consistently met. This position reports to Director of Operations of Industrial Services who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Sewing personnel.
• Assembly Packaging and Wiper personnel.
• Industrial Services Truck Driver.
• Clients assigned to department.

Essential Job Functions:

• Coordinate staffing, equipment, and materials to meet customer requirements and maintain efficient production workflows across Industrial Services operations.
• Serve as a key point of contact for customer communication as assigned and support the development of project quotes in collaboration with the Director of Operations.
• Oversee employee time and attendance, including reviewing and approving timecards, monitoring schedules, and addressing attendance concerns in accordance with policy.
• Conduct annual performance reviews and provide ongoing feedback to support employee development.
• Support and administer progressive discipline in accordance with organizational standards.
• Participate in recruitment and staffing efforts, including interviews, hiring recommendations, onboarding, and training of new team members.
• Review and audit completed work to ensure compliance with customer quality standards and promptly address variances or deficiencies.
• Ensure accurate tracking and documentation of labor hours, production data, and required information for packing slips and invoicing.
• Provide ongoing training, coaching, and performance feedback to employees and clients in partnership with Mission Services.
• Oversee routine maintenance of packaging equipment and manage inventory levels for packaging materials and wiping cloths to support uninterrupted operations.

• Manage inventory control data, order sheet administration, and product information systems to support efficient production operations. Ensure inventory records, forms, product images, and database entries in Thriftly and SUPRO are accurate, current, and compliant with company standards. Establish process continuity by cross-training and developing a secondary employee to perform these functions independently, while maintaining overall accountability, quality control, and strategic oversight of the process.

• Other duties as assigned by supervisor.