IT 2nd/3rd Line Support Engineer
Salary: £50,000 - 50,000 per year
Requirements:- We are looking for an experienced IT 2nd/3rd Line Support Engineer with appropriate IT certifications and hands-on experience.
- We expect advanced skills with Azure AD, Entra ID, and Exchange Online/O365 environments.
- You should have strong knowledge of network management, design principles, and implementation, including TCP/IP, traffic routing, DNS, VLAN, WAN, firewalls, switches, and load balancing.
- You should have experience with server management and design principles in physical and virtual environments, including WANs, LANs, and network troubleshooting.
- You should have experience supporting Windows Server 2016/19/22, including Active Directory and DHCP.
- You should have experience with Mobile Device Management, ideally Intune.
- You should be proficient with Microsoft desktop operating systems and Microsoft Office software, together with relevant productivity tools.
- You should have knowledge of backup management and disaster recovery or business continuity planning.
- You should have experience with Windows Server, Windows 11, SQL Server, O365 and Admin Center, and cloud backup systems.
- You should have a good understanding of ISO27001 and ISO22301, including writing policies and participating in audits.
- You should have a good understanding of Cyber Essentials Plus and have participated in Cyber Essentials Plus audits.
- Several years of experience in a similar role, including networking, firewalls, PowerShell, and cyber security best practices, is an advantage.
- Industry-relevant qualifications such as Microsoft certifications, networking certifications such as CCNA, and ITIL Foundation V3 or V4 would be beneficial.
- You should be a pragmatic, charismatic, proactive, and self-motivated person with excellent communication skills and a service-first mindset.
- We will have you assist our IT Manager across all areas of IT support, including managing our Managed Services Partner.
- You will help ensure incident and request SLA targets are met and that support documentation is adequate, up to date, and available to all.
- You will assist our MSP with support tickets, prioritising them appropriately and acting on them directly where needed.
- You will support problem management and ongoing incidents through diagnosis, trend analysis, root cause identification, documentation, and resolution.
- You will help provide a highly available and resilient IT environment, ensuring appropriate controls, contingencies, and disaster recovery solutions are in place.
- You will help ensure compliance with our IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching, and access controls.
- You will assist with the management of MDM platforms.
- You will support our annual Cyber Essentials Plus audit and ensure systems and processes meet the required standards.
- You will assist with ISO27001 information security assessments and ISO22301 requirements.
- You will help the IT Manager with monthly reporting on MSP performance to support analysis and productivity improvements.
- You will assist in managing the MSP to ensure desktops and laptops are secured, upgraded, and kept up to date.
- You will contribute to continuous improvement by updating knowledge bases and encouraging self-service.
- You will monitor alerting systems proactively to prevent service impacts and identify security incidents.
- Active Directory
- Azure
- Cloud
- Support
- ITIL
- Load Balancing
- Mobile
- Network
- PowerShell
- SQL
- Security
- TCP/IP
- Windows
- Office 365
- Firewall
- Microsoft 365
- Veeam
More:
We are Euro Car Parks, a market leading and renowned UK business established over 50 years ago. We operate over 3,500 sites across the UK and Ireland, providing specialist services to a wide range of blue-chip clients. This permanent role is based in our Marylebone, London office and offers a salary of £35,000 to £50,000 depending on experience, plus bonus and career progression opportunities. We are a dynamic, innovative, technology-based car parking company, and we are an equal opportunities employer. We are offering an immediate start for an ambitious IT 2nd/3rd Line Support Engineer to join us and support our business.
last updated 33 week of 2026