IT 2nd Line Service Desk Engineer

The ‘2nd Line Service Desk Analyst’ will work as part of a busy IT support team - supporting a wide range of IT services. As the initial contact for all incidents and requests, you will need to prioritise efficiently to respond to the customer’s needs quickly and professionally. Field incoming service desk incidents and requests: * Act as a contact for the internal customers receiving IT incidents and requests through calls, portal and walk-ins. * Receive, log, and manage to resolution, all inc…