IT Access Management Analyst

Joiners, Movers, Leavers (JML) Processing

• Execute and monitor JML workflows to ensure timely provisioning, modification, and de-provisioning of user access in line with HR events and business requests.
• Investigate and resolve exceptions, failures, or delays in JML processing.

Role and Entitlement Management

• Maintain and administer role definitions, access profiles, and entitlements within the IAM platform.
• Support periodic access reviews, role mining, and entitlement clean-up activities.
• Process access requests, approvals, and changes in line with defined policies and SLAs.

IAM Monitoring and Operations

• Monitor IAM events, scheduled jobs, batch tasks, and system logs to ensure processes complete successfully.
• Identify, triage, and remediate failed or stuck tasks, aggregation jobs, and provisioning events.
• Perform manual workarounds and interim fixes where automated processes fail, while escalating root causes for permanent resolution.
• Maintain operational runbooks and document recurring issues and resolutions.

Tooling and Technical Support

• Operate and maintain SailPoint IdentityIQ (IIQ) configurations, workflows, and connectors supporting IAM processes.
• Query and manipulate data in MS SQL databases to investigate issues, validate data integrity, and support reporting
• Work with engineering and platform teams to escalate defects, test fixes, and support upgrades or enhancements.

Governance and Compliance

• Ensure IAM activities are performed in compliance with internal policies, audit requirements, and regulatory expectations.
• Support internal and external audits by providing evidence, logs, and process documentation.

Skillset Requirements:

• Minimum 2 years of experience in an IAM operations, identity administration, or access management role.
• Hands-on working knowledge of SailPoint IdentityIQ (IIQ) which includes workflows, certifications, provisioning, and connectors is strongly preferred.
• Proficiency in MS SQL (querying, troubleshooting, data validation), scripting or automation experience is advantageous.
• Solid understanding of JML lifecycle processes, role-based access control (RBAC), and entitlement management concepts.
• Experience in monitoring scheduled jobs/batch processes and diagnosing failures in an enterprise environment.
• Strong analytical and troubleshooting skills with a methodical, detail-oriented approach.
• Ability to work independently under time pressure, including managing urgent access issues.
• Good communication skill, with the ability to document processes clearly and liaise with technical and business stakeholders.
• Good team player, agile, fast learner, and able to adapt to changes.