IT Admin Executive (Mobile Application and Programme Support)

Join our team in a dynamic outsourced project. We are seeking proactive, detail-oriented, and analytical individuals to support digital programme operations, IT application support, product enhancements, stakeholder coordination, and operational activities. This role offers the opportunity to work closely with cross-functional teams to support project delivery, quality assurance, customer experience, and continuous process improvement.

Key Responsibilities

Product Support, Testing & Quality Assurance

• Support product development activities by documenting requirements, coordinating testing activities, and assisting with application enhancements.
• Coordinate User Acceptance Testing (UAT), beta testing, and usability testing with internal stakeholders, vendors, and end users prior to application releases.
• Perform functional testing, sanity checks, and basic troubleshooting to ensure application quality, functionality, and usability.
• Gather, consolidate, and analyse user feedback through surveys, interviews, focus groups, and on-ground testing to support continuous product and service improvements.

IT Application Support & Operations

• Support IT service request management by raising, monitoring, and following up on application incidents, bugs, enhancement requests, and data requests with relevant stakeholders.
• Support application operational activities, including content configuration, system updates, and release-related activities to ensure accurate and timely implementation.
• Support customer enquiries by reviewing common issues, maintaining FAQs, and coordinating follow-up actions to enhance the overall user experience.

Monitoring, Evaluation & Process Improvement

• Monitor programme performance, customer feedback, survey results, and operational data to prepare reports, identify trends, and support continuous improvement initiatives.
• Develop, review, and maintain user guides, FAQs, SOPs, process documentation, and operational procedures to improve workflow efficiency and service quality.

Secretariat & Stakeholder Coordination

• Coordinate meetings with internal and external stakeholders, including scheduling, agenda preparation, minute-taking, and tracking follow-up actions.
• Liaise with cross-functional teams, vendors, and stakeholders to support project coordination, communications, operational activities, and programme implementation.
• Support ad hoc projects and initiatives as assigned.

Requirements

• Diploma or above, preferably in business administration/IT or related discipline
• 1 to 2 years of relevant working experience in user acceptance testing, administrative, or operations support functions, preferably in project management or digital solutions.
• Proficient in Microsoft Office applications, especially Microsoft Excel (e.g. data reconciliation, pivot tables, basic formulas and reporting).
• Experience supporting system enhancements, application releases, incident management, or bug tracking will be an advantage.
• Strong organisational, analytical, documentation, and stakeholder management skills.
• Experience in SOP documentation and process improvement initiatives is an advantage.
• Able to work independently or within a team
• Meticulous with strong attention to details