IT Administrative Assistant
GENERAL DESCRIPTION:
The IT Assistant supports the IT Director and broader IT functions by assisting with day-to-day operations, project coordination, procurement, asset management, and end-user support. This role is responsible for helping ensure the efficient delivery of IT services while maintaining accurate records and responding promptly to internal requests.
ESSENTIAL FUNCTIONS OF JOB:
1. Administrative Support: Assist in managing day-to-day administrative tasks such as scheduling meetings, handling correspondence, and maintaining departmental records.
2. IT Operations & Support: Respond to and resolve IT work orders and service requests in a timely and professional manner; Answer and route IT support phone calls, providing initial troubleshooting where appropriate; Provide basic technical support for PCs, printers, and other end-user devices.
3. Procurement & Vendor Coordination: Assist with ordering IT equipment, including PCs, printers, servers, and accessories; Coordinate with vendors to track orders, deliveries, and discrepancies; Maintain records of purchases and warranties.
4. Project Support: Assist the IT Director with planning and executing IT projects; Track tasks, timelines, and deliverables associated with IT initiatives; Provide administrative and logistical support for IT-related projects.
5. Asset Management: Oversee and maintain accurate IT asset inventory records; Tag, track, and audit equipment to ensure accountability and compliance; Coordinate equipment deployment, relocation, and disposal
6. Financial & Administrative Duties: Oversee Assist with processing IT invoices and ensuring proper documentation; Prepare and submit expense reports for the IT department; Maintain organized records of IT expenses, contracts, and documentation
7. General Support: Provide administrative support to the IT Director as needed; Assist with documentation, reporting, and process improvements; Perform other duties as assigned to support IT operations
8. Technical Assistance: Provide basic technical support to employees, including troubleshooting software and hardware issues, and escalating complex problems to the appropriate IT staff.
9. Documentation: Create and update documentation for IT processes, procedures, and user guides to facilitate efficient operation and support.
10. Coordination: Coordinate IT-related projects and audits, including software installations, system upgrades, and equipment procurement, by liaising with vendors and internal stakeholders.
11. Training: Assist in organizing and delivering training sessions for employees on IT systems and tools to enhance their proficiency and productivity.
12. Security Compliance: Assist in enforcing IT security policies and procedures, including user access controls, data backups, and antivirus measures, to safeguard sensitive information and systems.
13. Reporting: Generate reports on IT metrics and performance indicators, such as help desk tickets, equipment utilization, and software licenses, to track departmental effectiveness and identify areas for improvement.
14. Other duties as assigned.