IT Administrator (51191)
Summary
IT Administrator supporting computer systems through hardware repair, desktop/laptop imaging, iPad MDM management via Mosyle, and helpdesk ticket resolution in FreshService.
Join us at St. Anne’s Family Services: Making a Difference in Families' Lives
About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking an IT Administrator to join our team and be a vital part of this mission. .
Why Choose Us:
- Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
- Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
- Professional Growth: We support your career development and offer training to help you grow
- Community Impact: Become part of a trauma informed organization that makes a positive difference.
- Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.
Salary and Benefits:
- Pay: $28-30/hourly
- Paid Time Off: 10 paid holidays, and a generous PTO policy
- Employee Assistance Program (EAP)
- Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
- Dental, and Vision Insurance, Pet Insurance
- Chiropractic and Acupuncture services, 20+ visits per year
- Disability Insurance
- 403(b) Retirement Plan
- 403(b) Company Match
- Flexible Spending Accounts (FSA)
- And more!
Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
Role Summary: The IT Administrator supports the IT department with planning, organization and implementing efforts toward improvement of overall computer systems.
- Schedule: Monday- Friday, 8:30am - 5:30pm, with a flex Friday (9/80 work schedule)
- Location: 155 N Occidental Blvd, Los Angeles, CA 90026
Duties and Responsibilities:
- Research, troubleshoot, and resolve technical issues by identifying effective solutions and implementing best practices.
- Perform computer hardware diagnostics, repairs, upgrades, and component replacements.
- Create and maintain technical documentation, manage IT asset inventory, and assign equipment to end users.
- Deploy, image, and configure desktop and laptop computers while ensuring system images remain current and standardized.
- Provision, configure, inventory, and manage all iPads using Mosyle and Apple Unified Platform MDM.
- Take ownership of all purchase orders from start to finish and submit purchase orders to FreshService after order is complete for our internal record keeping.
- Maintain hardware and software inventory within FreshService.
- Track, monitor, and resolve helpdesk tickets, ensuring SLAs are met using FreshService.
Qualifications:
- A minimum of a bachelor’s degree in computer science, Information Technology, Engineering, or related technical discipline with an IT focus.
- A minimum of three to five years of experience with Microsoft Office 365 support and troubleshooting methods.
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A valid CA Drivers License with ability to travel to all St. Anne's sites (Los Angles, Lynwood, Inglewood)
- Excellent communication and customer interfacing skills (verbal and written).
St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!