IT Administrator

We are looking for an experienced IT Administrator / Application Administrator to manage enterprise applications, provide production support, coordinate with global stakeholders, and ensure smooth day-to-day IT operations. The ideal candidate should have strong communication skills, experience in large enterprise environments, and the ability to work across multiple time zones.

Responsibilities:

• Administer, monitor, and maintain enterprise applications.
• Provide L2/L3 production support and resolve incidents within SLA.
• Manage user access, configurations, and application health.
• Coordinate with business users, infrastructure, development, and vendor teams.
• Support application upgrades, releases, and project implementations.
• Prepare operational reports and maintain technical documentation.
• Participate in incident, problem, change, and release management.
• Collaborate with global teams across the US, APAC, and other regions.
• Ability to work global hours, specifically US EST hours.

Requirements:

• 5+ years of experience in IT/application administration or production support.
• Strong proficiency in Linux scripting and Ansible.
• Experience with network debugging, including firewalls and gateways.
• Experience with cloud SaaS deployments (e. g., Azure).
• Strong troubleshooting, analytical, and communication skills.

Preferred Qualifications:

• Familiarity with enterprise security products like CrowdStrike, Palo Alto, Cisco, or Microsoft products.
• Familiarity with identity security products such as Active Directory (AD), EntraId, SailPoint and so on.
• Experience in high-growth startup environments or cybersecurity.
• ITIL Foundation certification is a plus.