IT Administrator

This is a remote position.

Location: Remote

Be part of our Global Engineering Network!

One of our clients in the Media sector is looking for an expert to provide specialist IT Support services under a defined project scope.

• Provide to users support and assistance on Windows and MacOS where required
  
• Maintain, support and administer Internal IT infrastructure
  
• Work in a Global IT Service Desk function, logging all incidents and requests, their acknowledgements and their resolutions
  
• Ensuring that all support tickets are handled effectively
  
• Work closely with other departments to maintain systems uptime
  
• Proactively monitor and audit the health and availability of systems
  
• Update the internal knowledgebase with technical documentation and manuals
  
• Provide user management for different systems according to predefined profiles
  
• Support roll-out of new applications and services
  
• Test and evaluate new technologies (both hardware and software)
  
• Work with Security teams to support with IT Systems and User audits
  

Requirements

• Experience in a similar role
  
• Experience with Windows & MacOS client administration
  
• Experience working on Azure AD & Endpoint Manager
  
• Knowledge in systems and networking knowledge
  
• Experience with Jira, Confluence, JAMF will be considered a plus
  
• Ability to meet deadlines
  
• Hands on experience installing IT hardware and software
  
• Good analytical and English communication skills
  

Why Partner with Us?

• Clear scope with no ambiguity over deliverables.
  

• Flexible working arrangements.
  

• Opportunity for repeat engagements based on performance.
  

Selection Process

1. Proposal Submission
   

   • Submit your professional profile/CV by applying on the role.
     

2. Business Alignment Call
   

   • 30-min virtual discussion with Human Capital Consultant to review scope
     

3. Verification
   

   • Opportunity to complete Castille Vetting (background/compliance checks)
     

4. Client Skills Review
   

   • Direct interview with end client to discuss project specifics
     

   • Project-specific technical assessment (if required)
     

Ongoing Business Support

• Access to CX guidance and market insights through our professional network.