IT Administrator (f/m/x) - remote
Summary
IT Administrator provides remote and onsite tech support for a European refurbished-goods marketplace, handling Windows/MacOS, cloud identity, networking, and helpdesk tasks.
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company and have been recognised as a Top DACH Employer by Kununu for four consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
As an IT Administrator at refurbed, you will work closely with your colleagues to maintain and enhance our IT services, ensuring stability, security, and efficiency. You will have the opportunity to utilise your technical knowledge in Windows & MacOS administration and networking to identify and resolve complex issues, implement best practices, and contribute to projects that enhance our IT infrastructure. Typically, around 60% of your time will be spent supporting our staff through the IT helpdesk.
WHO YOU ARE:
- Relevant education in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1–3 years of experience in IT administration, IT support, or a similar technical role.
- Familiarity with Microsoft Windows and Apple Mac OS administration (installation, configuration, and troubleshooting).
- Familiarity with Microsoft cloud technologies, including Microsoft Entra ID, Microsoft Intune, Azure, identity, and device management.
- Understanding of Linux/Unix systems (installation, configuration, and administration).
- At least basic programming or scripting knowledge (e.g. PowerShell, Bash, Python).
- Understanding of networking principles and protocols, including TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
- Enthusiasm for exploring AI-powered tools such as Claude and ChatGPT/Codex and automation to streamline workflows and solve problems more effectively.
- Strong problem-solving, communication, and collaboration skills, with the ability to work independently, partner effectively with technical and non-technical stakeholders, and communicate complex topics clearly across the company.
WHAT YOU'LL DO:
- Provide comprehensive technical support to internal staff through the IT helpdesk, addressing inquiries, troubleshooting issues, and resolving technical challenges promptly and effectively. Ensure a high level of customer satisfaction by delivering clear and concise solutions tailored to the end-user's needs and technical proficiency.
- Prepare, configure, and provide equipment for employees, and support onboarding for new joiners by ensuring smooth access to core devices, accounts, and business services for both on-site and remote team members, including arranging equipment shipments where required.
- Be present in the office at least three days per week to support employees, collaborate with stakeholders, and assist with hardware-related tasks.
- Identify and troubleshoot technical issues, ensuring timely resolution and minimal disruption to business operations.
- Document solutions, processes, and configurations to facilitate knowledge sharing and ensure continuity of operations.
- Participate in maintaining and improving the company's IT infrastructure, including hardware, software, cloud services, and networking components.
- Collaborate with internal stakeholders to deliver technical solutions while driving best practices that enhance system functionality, reliability, security, and performance.
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!