IT Administrator
We are looking for an IT Administrator to support and maintain our corporate IT environment, ensuring reliable day-to-day operations, a seamless user experience, and efficient management of end-user systems and SaaS platforms.
- Provide end-user technical support by resolving requests through the ticketing system and ensuring high service quality
- Administer and support corporate SaaS platforms, including Google Workspace, Slack, Microsoft 365, Miro, Jira, and other internal systems
- Troubleshoot hardware, software, network, and VPN issues, performing root cause analysis to prevent recurring incidents
- Manage user identity and access lifecycle, including access provisioning, modification, revocation, and validation of access requests
- Perform technical diagnostics using system logs, terminal, and OS-level tools to resolve complex issues
- Administer and maintain macOS and Windows workstations, ensuring stable and secure endpoint operations
- Prepare, deploy, maintain, and recover end-user devices throughout the full hardware lifecycle, while maintaining accurate IT asset inventory
- Collaborate with IT, Security, and IAM teams to continuously improve end-user services, operational processes, and system reliability
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, basic routing and switching
- Administration of macOS and Windows
- Terminal / Command Line proficiency
- Google Workspace and Microsoft 365 administration
- Experience with Slack, Jira, Miro
- MDM administration (Jamf or similar)
- Technical documentation and knowledge base management
- Incident documentation and troubleshooting guides
- Process improvement mindset with experience optimizing IT support workflows
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries
- Develop your professional skills with access to mentoring, career consulting, and learning programs
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
- Work alongside people who take initiative, speak openly, and challenge themselves to grow
- Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location.