IT Administrator Intern (CPT & JHB)
Role Purpose:
We’re looking for IT Administration Graduates to join our Operations team at Solid Systems. This role is ideal for graduates who enjoy structure, coordination, problem-solving, and working with people, and who want to build a strong foundation in a modern IT service environment.
You’ll work closely with our:
- Technical Coordination Team
- Customer Success Team
- Operations and Projects Teams
Your role is to help ensure work flows smoothly between teams and customers by making sure nothing is missed, delayed, or unclear.
Please note: This is not a hands-on technical support role. It’s an operations and coordination role that supports technical teams and customers.
What you will be doing:
Operations Support:
- Support the day-to-day running of IT service delivery
- Maintain accurate records, trackers, and documentation
- Assist with operational reports and service data
- Help ensure processes are followed, and information is up to date
Technical Coordination Support:
- Understand and manage the ticket lifecycle
- Ensure updates are logged correctly
- Support scheduling, handovers, and follow-ups
- Assist with onboarding and offboarding administration (access, accounts, devices coordination)
- Support documentation and quality checks across systems
Customer Success Support:
- Tracking client requests and actions
- Ensuring follow-through and clear communication
- Keeping customer information and notes up to date
- Help prepare client updates, reports, and service information
Team & Project Coordination:
- Help schedule meetings, actions, and updates across teams
- Take notes, track actions, and follow up to completion
- Support collaboration between Operations, Technical, and Customer-facing teams
This is not a software development role. This is a technical support administration role.
Requirements
- Completed or final-year qualification in: Information Technology, Information Systems, Business Technology or a related field
- Emotional Intelligence
- Self-motivated and a self-starter
- Ability to take ownership
- Growth Mindset
- Highly organised with strong attention to detail
- Clear and professional communication skills
- Comfortable working with systems, data, and documentation
- Strong sense of ownership and follow-through
- Able to manage multiple tasks and priorities
- Curious, coachable, and eager to learn
Benefits
- A high-performance, values-led culture where trust and ownership matter
- A team that genuinely cares - about clients and about each other
- Real investment in your growth
- Opportunities to step up, lead, and shape how we do things
- A modern, flexible working environment in Cape Town and Johannesburg