IT Administrator

Salary: $2,500 – $3,500 per month

Job Summary

We are looking for an IT Administrator to support our day-to-day IT operations and users. You will assist with troubleshooting, IT systems, devices, networks and business applications, while gaining hands-on exposure to IT infrastructure and projects.

Duties & Responsibilities

• Provide first and second-level IT support for hardware, software, network, printers, email, Microsoft 365, PABX phone system and business applications.

• Troubleshoot IT issues and follow up on incidents and service requests.

• Support employee onboarding and offboarding, including user accounts, access rights, device setup, software installation and asset collection.

• Monitor IT systems, networks, servers and applications to ensure smooth operations.

• Assist with routine IT maintenance, system checks, patching, antivirus, backups and basic configuration.

• Maintain IT asset records, software licences, user access records and IT documentation.

• Coordinate with IT vendors for repairs, warranty claims, purchases and maintenance.

• Assist with IT projects, system upgrades, cybersecurity initiatives and office setup.

• Support basic cybersecurity practices, including endpoint protection, access control and password policies.

• Prepare basic IT operational and asset reports.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering or a related field.

• Fresh graduates are welcome to apply. Candidates with up to 3 years of relevant IT experience are also welcome.

• Basic knowledge of Windows, Microsoft 365, networking, computers, printers and common business applications.

• Knowledge of Active Directory, Linux, IT asset management or cybersecurity would be an advantage.

• Good problem-solving and communication skills.

• Responsible, organized and willing to learn.

• Able to work independently and provide good support to users.

Added Advantage

• Knowledge or exposure to Microsoft 365, Intune, Microsoft Entra ID, SharePoint, Teams, networking equipment, VPN, backup or ticketing systems would be an advantage.

• Relevant entry-level IT certifications are also welcomed.

Career Development

• This role provides hands-on exposure to IT support, systems, networks, infrastructure, cybersecurity and IT projects, with opportunities to grow into an IT Operations Executive or IT Support Specialist role.