IT Administrator

Job Summary:

We are seeking a motivated and technically skilled IT Systems Administrator to join our internal IT team. This position provides end-user support, administers on-premises and cloud systems, and helps maintain secure, reliable, and scalable technology infrastructure.

The ideal candidate is a practical problem solver who enjoys helping users, troubleshooting complex issues, and working across Windows, Linux, networking, cloud, and cybersecurity technologies. The role includes participation in an on-call rotation, periodic travel, and hands-on installation of server, storage, networking, and rack-mounted equipment.

What You’ll Be Doing:

End User & Help Desk Support

• Provide technical support to internal end users.
• Troubleshoot hardware, software, identity, access, connectivity, and system issues.
• Respond to requests through the ticketing system, email, phone, chat, and deskside support.
• Configure and deploy desktops, laptops, mobile devices, peripherals, and business software.
• Create and maintain technical documentation and knowledge base articles.
• Train users on technology best practices and security awareness.

Systems & Cloud Administration

• Administer and support Windows Server, Windows desktop, and Linux environments.
• Manage Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and related services.
• Administer Microsoft Azure resources, identity, access controls, and cloud security configurations.
• Perform maintenance, patching, monitoring, upgrades, and lifecycle management.
• Support backups, recovery testing, business continuity, virtualization, and server deployments.
• Monitor system availability, performance, capacity, and cloud cost trends.

Networking & Security

• Configure and troubleshoot switches, firewalls, wireless networks, VPNs, and related infrastructure.
• Support TCP/IP, DNS, DHCP, VLANs, routing, switching, LAN, WAN, and internet connectivity.
• Assist with cybersecurity monitoring, vulnerability remediation, access reviews, and incident response.
• Maintain accurate network documentation, diagrams, inventories, and configuration standards.

Infrastructure & Projects

• Install, rack, cable, and maintain servers, storage, UPS systems, and networking equipment.
• Participate in infrastructure upgrades, equipment refreshes, migrations, and technology deployments.
• Assist with capacity planning, storage planning, infrastructure design, and technology roadmaps.
• Coordinate with vendors, service providers, and internal stakeholders as needed.