IT ADMINISTRATOR
Salary: RM 2,000 – RM 3,000 per month
About us
Rock Maestro Sdn Bhd is a dynamic organisation committed to delivering innovative solutions and exceptional service to our clients. We pride ourselves on fostering a collaborative work environment where our team members are empowered to grow, learn, and contribute meaningfully to our collective success. Our company culture emphasises continuous improvement, technical excellence, and a genuine passion for problem-solving.
About the role
We are seeking a dedicated and detail-oriented IT Administrator to join our team in Kota Kinabalu, Sabah. This is a full-time position that plays a crucial role in supporting our organisation's technology infrastructure and ensuring seamless IT operations. As an IT Administrator, you will be responsible for maintaining, troubleshooting, and optimising our systems and networks, providing essential technical support to staff across the organisation. This role is instrumental in enabling our teams to work efficiently and securely whilst minimising downtime and ensuring business continuity.
Key responsibilities
Install, configure, and maintain computer systems, servers, and networking equipment
Provide first and second-line technical support to end users, responding to helpdesk tickets and resolving hardware and software issues
Monitor system performance, identify potential issues, and implement preventative maintenance measures
Manage user accounts, access permissions, and security protocols to ensure data integrity and compliance
Back up critical data and manage disaster recovery procedures to protect organisational assets
Install and update software applications, operating systems, and security patches
Troubleshoot network connectivity issues and optimise network performance
Document IT infrastructure, configurations, and standard operating procedures
Collaborate with other IT team members to implement technical solutions and improvements
Support the deployment of new hardware and software systems across the organisation
What we're looking for
Proven experience in an IT support or administrator role, typically 2-4 years in a similar position
Strong knowledge of Windows and/or Linux operating systems
Experience with network administration and troubleshooting (TCP/IP, DNS, DHCP)
Proficiency in Active Directory management and user account administration
Familiarity with hardware components, peripherals, and basic server maintenance
Understanding of cybersecurity best practices and data protection principles
Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
Strong communication skills and the ability to explain technical concepts to non-technical users
Attention to detail and organisational skills for managing multiple tasks
Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous
Experience with ticketing systems and IT asset management tools is preferred
What we offer
At Rock Maestro Sdn Bhd, we are committed to supporting the wellbeing and career development of our employees. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include access to professional development opportunities to enhance your technical skills and industry knowledge, a supportive team environment that values collaboration and mutual growth, and a flexible approach to work arrangements where feasible. We also provide comprehensive health and safety standards, and encourage a healthy work-life balance to ensure our team members can thrive both professionally and personally. We are an equal opportunities employer and welcome applications from all qualified candidates.
Apply now
If you are an enthusiastic IT professional with a passion for maintaining robust technical infrastructure and delivering excellent user support, we would like to hear from you. Please submit your CV along with a cover letter highlighting your relevant experience and technical expertise. Apply today to join the Rock Maestro Sdn Bhd team in Kota Kinabalu.