IT Ambulatory Desktop Analyst - Ambulatory IT - McLeod

Position: MH1823911061 Job: 60311061 - IT Ambulatory Desktop Analyst

Description:


Responsibilities:

1. Install and provide support for all network connected hardware.

2. Serves as project leader in a coordinating role between clients and IT personnel for problem resolution, project evaluation and personal systems implementation.

3. Coordinates personal systems support which includes new pc installs, department relocations and help desk support.

4. Provides technical assistance to clients and IT staff.

5. Required to track equipment and software in inventory and repair logs.

Reports To? Manager of IT

Supervises Others? No

Qualifications:

• Five years of supporting computer systems support and related work experience in information systems required.

• Experience in desktop technologies is required.

• Three years of PC-oriented experience including basic word processing, spreadsheets.

• Reliable Transportation (This position requires traveling between sites)

Coverage Area: This position provides IT support across the McLeod Health Carolina Forest, Loris, and Seacoast campuses.

• Install and support all network‑connected hardware.
• Lead project coordination between clients and IT staff for problem resolution and system implementation.
• Manage personal systems support, including new PC installations and department relocations.
• Provide help‑desk assistance and technical support to end users and IT personnel.
• Track and maintain equipment, software inventory, and repair logs.
• Evaluate project requirements and recommend solutions.
• Ensure compliance with IT policies and security standards.
• Assist with troubleshooting of desktop technologies and applications.
• Participate in cross‑campus IT initiatives for Carolina Forest, Loris, and Seacoast locations.
• Document procedures and create user guides as needed.

• Minimum five (5) years of experience supporting computer systems in an information systems environment.
• Proven experience with desktop technologies and Windows operating systems.
• At least three (3) years of PC‑oriented experience, including word processing and spreadsheet applications.
• Strong knowledge of network‑connected hardware installation and configuration.
• Ability to lead projects and coordinate between clients and technical teams.
• Excellent troubleshooting and problem‑resolution skills.
• Experience maintaining hardware/software inventory and repair logs.
• Familiarity with IT policies, security standards, and compliance.
• Effective communication and customer‑service skills.
• Ability to work across multiple McLeod Health campuses in Horry County.